Shipping

Standard shipping is FREE within the United States for all Stix products. Expedited shipping can be selected at checkout for less than market expedited shipping rate.

Returns

• Products purchased directly from HealthStix.com may be returned within 15 days of the original purchase date.
• Products purchased through another retailer or marketplace, such as Amazon, must be returned through the original place of purchase and cannot be returned through HealthStix.com.
• Once the return package has been scanned by the shipping carrier, we will issue the refund to your original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear.
• Return shipping cost is not covered.
• You may choose to receive store credit instead of a refund. Store credit will be sent to the email address associated with your order.
• Empty or substantially empty packages are not eligible for return. Health Stix reserves the right to deny refund requests that do not meet the terms of this guarantee or that show evidence of misuse, fraud, or abuse.
• To start a return or request assistance, please contact us at contact@healthstix.com.

Damaged Products or Order Issues

If your order arrives damaged, incorrect, or has another issue, please contact our Customer Experience team at contact@healthstix.com. Include your order number and photos of the damaged or incorrect items when applicable so we can assist you as quickly as possible.